Privacy Policy
Effective 29 October 2026This policy explains how the TradeDesk website and companion apps handle your information. For privacy questions or requests, visit Help & Support.
Information we handle
When you create or use an account, we process your email address, account identifier, display name and profile photo where provided. We also process information you choose to save, such as trading preferences, account balances you enter, journal entries, notes, screenshots and learning progress. These are records you supply, not permission for TradeDesk to access a brokerage account.
Signing in with Google
If you choose Google sign-in, Google provides your basic identity information, including your account identifier, email address, name and profile picture where available. We use this to authenticate you, display your profile and associate your saved information with the correct TradeDesk account. Authentication and account records are handled using Supabase. TradeDesk does not receive your Google password and does not request access to your Gmail messages, Google Drive files or contacts for sign-in.
Google sign-in information is not sold or used for advertising. TradeDesk's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.
How information is used and shared
We use information to provide account access, synchronise supported features between devices, respond to support requests and protect the service. Service providers process information needed to perform these functions: Supabase for authentication and saved account data, hosting infrastructure for delivering the website, and email delivery services for account messages. Technical requests may include your IP address, browser or device details and timestamps.
When you use the AI copilot or product support assistant, your question and relevant conversation history are sent to the configured AI provider (OpenAI or Groq) to generate or select a response. The copilot also uses market context. When automated email support is enabled, eligible routine support questions may be processed by the same provider to select an answer from our help articles. Automated replies identify themselves as such. Account-specific issues, payments, complaints, attachments and uncertain questions are left for human review. Avoid entering passwords, payment details or other sensitive information into chat. Embedded charts, market services, externally hosted fonts and icons may receive ordinary connection information when loaded. Third-party services have their own privacy policies. Information may be processed in countries other than where you live.
We may also disclose information when required by applicable law or as necessary to investigate abuse and protect users or the service.
Storage and retention
TradeDesk uses local browser or app storage to retain sign-in sessions, preferences and locally saved content. Supported signed-in records are also stored in the cloud. Clearing local storage does not by itself delete cloud records. We retain account information while needed to provide the service; deletion requests may leave limited records in backups or security logs until they expire, or where retention is legally necessary. No system can guarantee absolute security.
Fraud prevention and security review
We check server requests for excessive activity and keep a private security log for owner review. The log records event time, the route requested, country where available and a daily pseudonymous network identifier derived from the connection IP. It does not contain passwords, access tokens, wallet PINs, full card details or journal content. Review notes record the decision and action taken. Routine resolved events are reviewed for deletion after 90 days; unresolved cases and records needed for a dispute or legal obligation may be kept longer where necessary. IP location can be inaccurate; contact support to challenge a restriction. See our fraud prevention and AML policy.
Broker links and sponsorship
When you follow an external broker link, the broker processes your visit under its own privacy policy. A referral link may identify TradeDesk to that broker and may earn us a commission. Your private TradeDesk journal is not shared with brokers or sponsors. The former TradeDesk user referral program is closed; existing records are kept only where necessary for security, disputes or applicable retention obligations.
Your choices
You can edit supported profile details in Settings, sign out, and use the account-deletion option or contact support to request access, correction or deletion. We may need to verify your identity before fulfilling a request. You can also remove TradeDesk's access in your Google Account settings; this does not automatically delete your TradeDesk account. Your rights may vary under applicable law.
Updates
We will update this page when our practices change and revise the effective date. Visit Help & Support if you have questions about this policy.